Gift Voucher Terms and Conditions

Gift Voucher Terms and Conditions

1. This gift voucher can be deemed on network.activitar.com or on www.activitar.com but not on any other *.activitar.com domain. It can only be redeemed for the same service that it was purchased for.

2. The method of redemption is to enter the voucher code into the voucher code field on the check-out screen. The system will then apply the value of the voucher (the price of the voucher plus the value of discount received that the time of its purchase) against the purchase price of the service at the time of purchase. Should the voucher be redeemed in a later season where the selling price of the service has been raised by e.g. 10%, the 10% will be outstanding and will need to be paid for online at the time of the purchase.

3. This gift voucher purchase is a non-refundable purchase. It will not be refunded for any cause, but is a currency in the hands of the holder and could be passed on to a third party. See below regarding transferability.

4. This gift voucher by its nature is transferable. Therefore anyone who has the voucher code can redeem it. The voucher can be redeemed only once of course and therefore please ensure that your voucher code is kept secure.

5. This gift voucher is valid for three years.

6. For any customer support queries related to your voucher and its redemption please contact support@activitar.com or call our support line +27615413986. We will be happy to be of assistance. Note this voucher is offered by Activitar, so the underlying service provider will only be able to assist you once you have made use of the voucher code to book the service.

Service Terms and Conditions

Cancellation of bookings for elephant interaction will only be accepted up to 16h00 the afternoon prior to the booking. 50% cancellation fee will be charged for cancellations made after this time. 100% cancellation fee will be charged for a ‘no show’.

A 100% cancellation fee will be charged for late arrivals that are unable to participate

Management reserves the right to cancel an elephant interaction at any time should it become necessary due to security and/or safety risk, or if weather conditions do not allow interaction to continue, or if it is felt that the well being of the animals or the safety of the guests is being jeopardized. In this case full refunds will be applicable.

In the event of a late cancellation, the booking may be transferred to another guest, in which case no cancellation fee will be charged.

As we are dealing with animals in a wild environment, programs, availability and confirmations are all subject to factors which are beyond our control.