Gift Voucher Terms and Conditions

Gift Voucher Terms and Conditions

1. This gift voucher can be deemed on network.activitar.com or on www.activitar.com but not on any other *.activitar.com domain. It can only be redeemed for the same service that it was purchased for.

2. The method of redemption is to enter the voucher code into the voucher code field on the check-out screen. The system will then apply the value of the voucher (the price of the voucher plus the value of discount received that the time of its purchase) against the purchase price of the service at the time of purchase. Should the voucher be redeemed in a later season where the selling price of the service has been raised by e.g. 10%, the 10% will be outstanding and will need to be paid for online at the time of the purchase.

3. This gift voucher purchase is a non-refundable purchase. It will not be refunded for any cause, but is a currency in the hands of the holder and could be passed on to a third party. See below regarding transferability.

4. This gift voucher by its nature is transferable. Therefore anyone who has the voucher code can redeem it. The voucher can be redeemed only once of course and therefore please ensure that your voucher code is kept secure.

5. This gift voucher is valid for three years.

6. For any customer support queries related to your voucher and its redemption please contact support@activitar.com or call our support line +27615413986. We will be happy to be of assistance. Note this voucher is offered by Activitar, so the underlying service provider will only be able to assist you once you have made use of the voucher code to book the service.

Service Terms and Conditions

Condition of Payment:
This company will claim a 100% deposit based on the general practice of the Industry.
A 100% deposit or upfront credit card payment will confirm all bookings. No booking can be confirmed without the required proof of payment, credit card payment, or bank cheque clearances received.
Vouchers are acceptable for Tour Operators only: Payment terms strictly 30 days from invoice.

Cancellation Policy:
Our cancellation policy is based on the general practice of the industry, booking is essential and subject to availability. We require a deposit of 100% to confirm the booking. We may impose a cancellation fee in the event of cancellation before the activity date booked. The fee will depend on the nature of the booking, the length of notice of cancellation before activity, the reasonable potential to find alternative clients for the booking, and the reason for cancellation

• A 100% refund will be granted should the Client / Operator cancel or amend the booking 24 hours prior to the activity date
booked.
• No refund will be granted should the Client / Operator cancel or amend the booking prior to arrival on the exact date of the activity date booked.
• No refund will be applicable should the Client / Operator fail to arrive, without notification on the exact date of the activity booked.
• A full refund will be considered on merit, by management, in the event of illness/hospitalization/accident or death, upon receipt of proof.
• A full refund will be granted to Clients / Operators should Stormsriver Adventures cancel any activity in the interest of safety.
• No refund will be granted should the Client / Operator not complete the tour.
• Note that a 10% administration fee is charged on ALL refunds.

Additional Extras:
All extras not mentioned, for own account and should be settled before departure.

Things to remember
Promos and special discount codes are not applicable to the Adult and Child Combo
All clients will be screened before entering for check-in and must wear a mask. Even while on tour. No Buffs Allowed
Guests who are differently-abled or have unique needs must please book via telephone or email to share their specific
requirements so that we can cater to their needs and ensure you enjoy your experience to the fullest.
Tours include bottled water, gear, and safety equipment as well as guides
Clients are advised that the tour includes a 600m hike out afterward.
Moms to be: We apologies – this tour is not for you while you are pregnant.
We suggest a weight restriction per person of approximately 120kg to 130kg – this restriction is not weight related, but rather
imposed by the size of the harnesses we use and is based on the circumference of the straps around the body.
Our minimum age is 5 years old, and the children can do the tour in tandem with the guide.
The activity is an all-weather activity. Even in the rain – just bring something warm to wear and come and enjoy a rain forest
experience with us. It is in the Tsitsikamma Indigenous forest and always a magical experience. A rain jacket will be supplied.
Comfortable clothes should be worn and any footwear that is secure on your feet and that will not fall if you are suspended in mid-
air. (Closed shoes)

Location Information
GPS Co-ordinates: 33º 58’ 27.817” S 23º 53’ 14.691” E