Service Terms and Conditions

Terms, Conditions And Cancellation Policy.
 Humulani Tours and Safaris will refund all client’s 100% of the payment
received if bookings are cancelled 3 months before the travel date. Please
note all payments are received in South African Rands, refunds will be subject
to the amount received in South African Rands and might be slightly different
due to exchange rates.
 A 30% non-refundable admin fee will be charged if a booking is cancelled
less than 30 days from the departure date.
 We use third party for accommodation in which case their cancellation policy
will apply and be enforced accordingly
Day tours And Safaris Cancellation Policy.
 No fee will be charged if a day tour is postponed to another date 6 months in
advance at the same rate charged.
 Humulani Tours and Safaris will refund the client’s 100% of the payment
received if bookings are cancelled 48 Hours before the travel date. Please note
all payments are received in South African Rands, refunds will be subject to the
amount received in South African Rands and might be slightly different due to
exchange rates.
 A 20% non-refundable admin fee will be charged if a booking is cancelled
less than 36 Hours from the departure date.
 All Safaris may be postponed and changed to another date 6 Months in
advance with no fees added.
Terms and Conditions
Humulani Tours and Safaris. is insured for Public Liability cover amounts up to ZAR
2,000,000.00 per event.
▪ All rates are quoted in South African Rand
▪ All prices are quoted in Rack rates.
▪ Transfer costs and Conservation fees are not included in the rates unless
otherwise indicated.
▪ Rates are subject to change due to 3rd Party suppliers.
▪ Safaris and Transfers are not private unless booked on a private basis.
▪ Children 11 & under sharing with 2 adults = 75% of adult rate for private tours &
50% for shared, unless
otherwise indicated.
▪ Children under the age of 8 need to be booked under private departures (min 4
clients).
▪ If children are 3 years or younger, all safaris will be conducted in closed air-
conditioned vehicles.
▪ Guests that are making use of our shuttle and flying out of O.R. Tambo
International Airport on the
last day are reminded not to book any flights departing earlier than 19:00 (domestic)
or 20h00pm
(international).
▪ We do not accept any liability for guests missing flights, should they be booked to
fly out on the last day.
▪ Please note that we have a luggage restriction of 20Kg per person and a small
piece of hand luggage.
▪ Please note shuttles from Johannesburg depart at 6:45 am from the OR Tambo
Bus & Shuttle Terminal
and a maximum 5 km radius from the OR Tambo International Airport.
▪ Please request out list of accommodation venues available in the area; all lodges
include a shuttle service to and from the OR Tambo International Shuttle/Bus
terminal; it is very safe and clearly marked.
▪ Clients will be collected from various accommodation venues between 06h00-
06h45am; these times will be confirmed with you via your consultant when booking
the tour.
 General Terms:
▪ Price quoted is per person
▪ Min of 2 clients
▪ The hotels mentioned in the itinerary depend on availability at the time of
making the booking. Should alternatives be used, they are of the same quality
and standard.
▪ A full itinerary is provided on confirmation of services.
▪ It is compulsory to sign an indemnity form when entering all South African
National Parks and private game
reserves. More information can be found on the official SANPARKS website:
sanparks.org
▪ We reserve the right to utilize the services of an alternative service provider.
▪ Please note that we cannot guarantee any specific animal sightings or
interaction with animals as these animals are all in their natural habitat and
wild. This also applies to any tour where we advertise interaction with animals
in conservation projects.
Health:
▪ See your doctor regarding vaccinations and malaria prophylaxis
Travelling with children:
▪ Please note that children must be the appropriate age (according to
accommodation stipulated) at the time of
travel.
▪ Unless otherwise specified, children under 12 years of age qualify as child rate and
12 years of age and older as
adult rate.
▪ If travelling with children under 8 years, this must be booked on a private basis.
▪ In order to qualify for children’s rates (when children’s rates are available), the child
must be accompanied on the tour by an adult. Children under 8 years are only
permitted on game drives on a private tour.
Payment Terms:
Bookings will be confirmed once 100% payment has been made.
Payment Methods:
Option 1: Bank Transfer
Payment shall be made in ZAR (South African Rand) into our account:
Account details will be provided on request
Option 2: VCS Online payment
Payments can be made via our Online payment gateway, details will be provided on
the invoice sent.
** PLEASE NOTE: The customer will be liable for any bank charges.
Return and Refunds policy
The provision of goods and services by Humulani Tours and Safaris is subject to
availability. In cases of unavailability, go to Humulani Tours and Safaris every
endeavor to rebook/reschedule the service. If that is not possible, it will be
considered to refund the client as soon as possible.
Humulani Tours and Safaris is a business in the Tourism industry
Customer privacy policy
Humulani Tours and Safaris shall take all reasonable steps to protect the personal
information of users. For the purpose of this clause, “personal information” shall be
defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank
transfers or cash will only be accepted for direct bookings into the Humulani Tours
and Safaris bank account, the details of which will be provided on request.
Responsibility
Humulani Tours and Safaris takes responsibility for all aspects relating to the
transaction including sale of goods and services sold on this website, customer
service and support, dispute resolution and delivery of goods.
Variation
Humulani Tours and Safaris may, in its sole discretion, change this agreement or
any part thereof at any time without notice.
Company information
This website is run by Humulani Tours and Safaris based in South Africa trading as
Humulani Tours and Safaris with company registration 2011/096879/23.
Humulani Tours and Safaris
info@humulani.co.za
+2776-227-8745