Gift Voucher Terms and Conditions

Gift Voucher Terms and Conditions

1. This gift voucher can be deemed on network.activitar.com or on www.activitar.com but not on any other *.activitar.com domain. It can only be redeemed for the same service that it was purchased for.

2. The method of redemption is to enter the voucher code into the voucher code field on the check-out screen. The system will then apply the value of the voucher (the price of the voucher plus the value of discount received that the time of its purchase) against the purchase price of the service at the time of purchase. Should the voucher be redeemed in a later season where the selling price of the service has been raised by e.g. 10%, the 10% will be outstanding and will need to be paid for online at the time of the purchase.

3. This gift voucher purchase is a non-refundable purchase. It will not be refunded for any cause, but is a currency in the hands of the holder and could be passed on to a third party. See below regarding transferability.

4. This gift voucher by its nature is transferable. Therefore anyone who has the voucher code can redeem it. The voucher can be redeemed only once of course and therefore please ensure that your voucher code is kept secure.

5. This gift voucher is valid for three years.

6. For any customer support queries related to your voucher and its redemption please contact support@activitar.com or call our support line +27615413986. We will be happy to be of assistance. Note this voucher is offered by Activitar, so the underlying service provider will only be able to assist you once you have made use of the voucher code to book the service.

Service Terms and Conditions

"Valid motorcycle is required
A refundable security deposit of R3000 will be taken on day 1 of the activity
Personal liability is R10,000
Indemnity form must be signed upon rental begin
All rentals and experiences of 3 days or less include one complimentary helmet
The motorcycle will be handed over with a full tank of petrol and must be returned fully topped up. If not, a refuel charge of R150 + fuel costs applies.
All bikes are standard equipped with a pillion/passenger seat
Full payment must be made on or before rental begin

CANCELLATION & REFUND POLICY
Refund for rentals:
> 4 weeks: 100%
4-2 weeks: 50%
2-1 week: 25%
less than 7 days: non-refundable

Refund for 2h, half days & 1 day tours :
> 2 week: 100%
2-1 week: 50%
less than 7 days: non-refundable

Refund for multi-day tours:
> 6 weeks: 100%
6-4 weeks: 50%
4-2 weeks: 25%
less than 2 weeks: non-refundable

The tour itinerary is subject to change and modifications may be made depending on the weather and other circumstances outside of RETZAs control.

Force Majeure: RETZA is not responsible for circumstances out of their control. RETZA will offer the activities if it is deemed safe. In case of severe weather changes that might negatively impact the tour or rental activity, RETZA will offer an alternate date to conduct the activity, or a refund.
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