Gift Voucher Terms and Conditions

Gift Voucher Terms and Conditions

1. This gift voucher can be deemed on network.activitar.com or on www.activitar.com but not on any other *.activitar.com domain. It can only be redeemed for the same service that it was purchased for.

2. The method of redemption is to enter the voucher code into the voucher code field on the check-out screen. The system will then apply the value of the voucher (the price of the voucher plus the value of discount received that the time of its purchase) against the purchase price of the service at the time of purchase. Should the voucher be redeemed in a later season where the selling price of the service has been raised by e.g. 10%, the 10% will be outstanding and will need to be paid for online at the time of the purchase.

3. This gift voucher purchase is a non-refundable purchase. It will not be refunded for any cause, but is a currency in the hands of the holder and could be passed on to a third party. See below regarding transferability.

4. This gift voucher by its nature is transferable. Therefore anyone who has the voucher code can redeem it. The voucher can be redeemed only once of course and therefore please ensure that your voucher code is kept secure.

5. This gift voucher is valid for three years.

6. For any customer support queries related to your voucher and its redemption please contact support@activitar.com or call our support line +27615413986. We will be happy to be of assistance. Note this voucher is offered by Activitar, so the underlying service provider will only be able to assist you once you have made use of the voucher code to book the service.

Service Terms and Conditions

In case you are the only person making use of the transfer, you will be charged an extra R450 payable on arrival at Shark Explorers. However, we will contact you beforehand to confirm.
Cancellation Policy:
All trips are weather dependent. If the trip is cancelled due to bad weather, there is no charge. This decision is made by the skipper and is based on wind and swell conditions. We will try to reschedule you if we have availability.
If you cancel, please note that following policy applies:
# 30 days or more before start date 50% of the fee
# Less than 30 days before start date: 50% of the fee
# (exclusive hire only) less than 15 days : 100% of the fee
# Less than 7 days before start date: 75% of the fee
# 48 hours before the start date: 100% of the fee
# No show or late arrival: 100% of the fee