Gift Voucher Terms and Conditions

Gift Voucher Terms and Conditions

1. This gift voucher can be deemed on network.activitar.com or on www.activitar.com but not on any other *.activitar.com domain. It can only be redeemed for the same service that it was purchased for.

2. The method of redemption is to enter the voucher code into the voucher code field on the check-out screen. The system will then apply the value of the voucher (the price of the voucher plus the value of discount received that the time of its purchase) against the purchase price of the service at the time of purchase. Should the voucher be redeemed in a later season where the selling price of the service has been raised by e.g. 10%, the 10% will be outstanding and will need to be paid for online at the time of the purchase.

3. This gift voucher purchase is a non-refundable purchase. It will not be refunded for any cause, but is a currency in the hands of the holder and could be passed on to a third party. See below regarding transferability.

4. This gift voucher by its nature is transferable. Therefore anyone who has the voucher code can redeem it. The voucher can be redeemed only once of course and therefore please ensure that your voucher code is kept secure.

5. This gift voucher is valid for three years.

6. For any customer support queries related to your voucher and its redemption please contact support@activitar.com or call our support line +27615413986. We will be happy to be of assistance. Note this voucher is offered by Activitar, so the underlying service provider will only be able to assist you once you have made use of the voucher code to book the service.

Service Terms and Conditions

Deposit:
• Reservations made within 10 days of arrival pay 100% immediately.
• Reservations made to arrive 11 to 60 days pay 100% within 7 days of making the reservation
• Reservations made to arrive 61 to 166 days in advance pay 100% within 30 days of making the booking.
• Reservations made to arrive 167 and more days in advance pay 50% within 30 days of making the booking.
• Reservations made to arrive 167 and more days in advance pay 50% 90 days before arrival. 
Cancellations:
Please note the cancellations policy would be reviewed as in the case with the Covid Pandemic or an international crisis. If such an event would occur we will try our utmost to negotiate with establishments and have the payments carried over to the next tour.
Under normal travelling conditions the following cancellation policy will apply:
• Percentage is calculated on the client’s total reservation cost payable.
• Cancel within 90 to 31 days prior to arrival – 50% forfeiture.
• Cancel within 30 days and less prior to or on arrival – 100% forfeiture.
• For downgrading of a reservation when a deposit has been paid, percentage is calculated on the difference:
• Decrease number of persons within 90 to 31 days prior to arrival – 50% forfeiture of the difference.
• Within 30 days and less prior to or on arrival – 100% forfeiture.
• Arrival date moved to an earlier date within 30 days and less prior to or on arrival – 50% forfeiture of the total cost.
• Arrival date moved forward within 90 to 31 days prior to arrival – 50% forfeiture of the total cost or • Within 30 days and less prior to or on arrival – 100% forfeiture.
• If the arrival date of the itinerary is postponed prior to or on date of arrival and then cancelled at a later stage, the fees that applied at the time of amendment will be enforced if the amount is greater than the new cancellation fees