Gift Voucher Terms and Conditions

Gift Voucher Terms and Conditions

1. This gift voucher can be deemed on network.activitar.com or on www.activitar.com but not on any other *.activitar.com domain. It can only be redeemed for the same service that it was purchased for.

2. The method of redemption is to enter the voucher code into the voucher code field on the check-out screen. The system will then apply the value of the voucher (the price of the voucher plus the value of discount received that the time of its purchase) against the purchase price of the service at the time of purchase. Should the voucher be redeemed in a later season where the selling price of the service has been raised by e.g. 10%, the 10% will be outstanding and will need to be paid for online at the time of the purchase.

3. This gift voucher purchase is a non-refundable purchase. It will not be refunded for any cause, but is a currency in the hands of the holder and could be passed on to a third party. See below regarding transferability.

4. This gift voucher by its nature is transferable. Therefore anyone who has the voucher code can redeem it. The voucher can be redeemed only once of course and therefore please ensure that your voucher code is kept secure.

5. This gift voucher is valid for three years.

6. For any customer support queries related to your voucher and its redemption please contact support@activitar.com or call our support line +27615413986. We will be happy to be of assistance. Note this voucher is offered by Activitar, so the underlying service provider will only be able to assist you once you have made use of the voucher code to book the service.

Service Terms and Conditions

At Backline, we understand that plans can change unexpectedly. That's why we offer a flexible cancellation policy to accommodate your needs.

Cancellation by Participant:
Participants may cancel their lesson up to 24 hours before the scheduled start time without incurring any charges. Cancellations made within 24 hours of the scheduled start time will be subject to a cancellation fee equivalent to 100% of the total lesson cost.

Cancellation by Backline:
In the event that Backline needs to cancel or reschedule a lesson due to unforeseen circumstances such as bad weather or unsafe wave conditions, participants will be notified as soon as possible. We reserve the right to reschedule the lesson at a mutually convenient time or provide a full refund upon request.

Contact Us:
To cancel or reschedule your lesson, please contact us at least 24 hours in advance. For any questions or concerns regarding our cancellation policy, feel free to reach out to our team.

Thank you for choosing Backline, and we look forward to sharing an incredible surfing experience with you! ‍♂️