Service Terms and Conditions

"Deposit policy

Bookings made in peak season (October – April) more than a month in advance – 50% deposit required and one week before booking date rest of balance.

Payment policy

With our Activitar booking system it allows for different methods of payment and your full payment will secure your booking or as per direct arrangement with Neil Kohler - Managing Director.

Cancellation policy

• 30 days cancellation before arrival: 100% refund
• 15 - 29 days cancellation before arrival: 75% refund
• 8 - 14 days cancellation before arrival: 50% refund
• 24 hrs - 7 days cancellation before arrival: 0% refund
• If this product is bought as a Voucher or Gift Voucher then a 0% refund policy applies.

Guide policy

As our guests safety and enjoyment is our top priority, our trained guides will accompany (whether guided experiences or private tours) our guests at all time.
Guests need to adhere to the rules as per our guides’ instructions as well as our tour briefing beforehand.
Our guides reserve the right (with Management consent subject to approval) to refuse certain guests on tour if there is lack of co-operation or under the influence of alcohol.

Child policy.

Children 12 and younger considered as children (only applicable on local rates).

Child seats available -max weight 22kg at R250 per child. NO STO rates applicable.
Lift"" option at back of certain e-bikes for children too big for child seat but too small for kiddies e-bike as well for -R250 per child. NO STO rates applicable.
Parents to be present during the tour.

Arrival time:

Please arrive at least 15/20 minutes before tour departing time.

Indemnity:

ACTIVITY WAIVER AND INDEMNITY FORM sent out after booking"