Service Terms and Conditions

We’re excited to have you join us for a memorable adventure. Please take a moment to review our terms and conditions, to ensure a smooth experience for everyone.

Rates and Identification
Our special rates are available to RSA / Namibian citizens. If you don’t have a RSA ID / SADC Passport, please note there will be a difference in fare, which will be applicable at the time of booking and entry into the Reserve. Your guide will return your ID, to you on entry.
International guests don’t need to present their passport or ID at the Cape Point Nature Reserve entrance, your guide will take care of the entry process for you.

Participation & Responsibility
All guests participate at their own risk, and we advise everyone to ride responsibly.
All guests must attend the pre-tour Safety Briefing and E-Bike riding assessment.
If, due to negligence, any damage occurs to the E-Bike, the guest will be held responsible for the repair costs, which will be determined by our team. We’ll provide invoices within 14 days and will refund any amounts if damages are overestimated.
Children
We’re happy to welcome older children on our tours, as long as they’re able to ride a bicycle confidently and are 13 years of age and at least 1.3m tall. Children also need to ride responsibly, follow the road rules and listen to our guides’ instructions along the way.
If you’d like to bring a younger child (12 years and under), we have child seats available at a small extra cost. Please note that the parent or guardian riding the E-Bike is fully responsible for their child, while travelling together on the rear seat.
A parent or guardian will also need to sign our waiver and indemnity, on behalf of any child joining the tour.

Alcohol & Drugs
Because Cape Point Nature Reserve forms part of Table Mountain National Park, please note that drinking alcohol in the Reserve is strictly prohibited by SANParks. It’s also against the law to be under the influence of alcohol or illegal substances in the Reserve, as this violates the rules enforced by both SANParks and the City of Cape Town.
For your safety - and the safety of others - going on our tour under the influence of alcohol or drugs is not allowed. It poses a danger to you, your fellow riders and the other visitors enjoying the Reserve.
If our team suspects that a guest is under the influence, we reserve the right to stop them from joining the tour. In these cases, guests may also forfeit their booking without a refund.

Weather & Cancellation Policy
Cape Point E-Bike Tours operates in an outdoor environment and our tours are designed to be enjoyed in a variety of weather conditions.
Management reserves the right to cancel, postpone or reschedule tours due to unforeseen circumstances including unsuitable weather conditions, safety concerns, operational requirements, guide availability, or insufficient guest numbers.
Guests should please report for their scheduled tour unless notified otherwise by Cape Point E-Bike Tours.
If a tour needs to be cancelled by Cape Point E-Bike Tours, guests will be offered the option to:
• Reschedule their experience to an available alternative date; or
• Receive a credit voucher valid for 12 months.
A cash refund does not apply where a tour cannot proceed due to weather or safety conditions, as preparation costs and operational arrangements may already have been incurred.

Refunds, Cancellations & Booking Changes

• More than 30 days before tour date: 100% refund
• 8–30 days before tour date: 75% refund (less a R500 administration fee)
• Less than 8 days before tour date: No refund
• Within 24 hours / no-show: No refund

Date change requests must be made at least 7 days before the scheduled tour date and are subject to availability. Requests within 7 days of departure may be treated as a cancellation.

Guests who miss their scheduled tour without prior notice will not be eligible for a refund.

Gift Vouchers
Gift vouchers and special promotional vouchers are non-refundable and may be redeemed within the validity period stated on the voucher.

Tour Route Changes
In rare cases, we reserve the right to re-route tours, if access to certain areas isn’t available on the tour day.

Arrival & Conduct
Please arrive at least 20 minutes prior to your tour, larger groups will require more time as advised by your tour guide. If you arrive late, we might need to forfeit your booking, though contacting us in advance can help us explore options.

Personal Property
We cannot be held responsible for any loss or damage of personal belongings during the tour, so please keep your valuables safe.

Liability & Indemnity
All guests will be asked to sign an indemnity form before starting the tour, as part of our safety procedures.

Pricing & Payments
Tour prices are subject to change without notice.
Payments can be made online via our PayGenius payment portal using Visa or MasterCard, or directly into our bank account via bank transfer (EFT) or cash (details available on request).

Security & Privacy
We prioritise your privacy and will handle your personal information responsibly, in accordance with South African law.

Additional Info
Our website and services are governed by South African law.
We reserve the right to update these terms and conditions as needed.
For any questions or further information, feel free to contact us at info@capepointebiketours.com

Company Details
Cape Point E-Bike Tours is operated by Flow Evolution (PTY) LTD, based in South Africa.