Service Terms and Conditions

Terms and Conditions

1. Booking and Payment
Deposit: A 100% non-refundable deposit is required to secure your booking. Full payment must be received prior to the tour/activity date. Your booking will be confirmed upon receipt of deposit and/or full payment and issuance of a confirmation email/voucher.

2. Cancellations and Refunds
Cancellations made more than 30 days prior to the tour/activity date may receive a refund of 100% of the total price.
Cancellations made between 7 days and [Insert number] days prior to the tour/activity date will incur a 50% cancellation fee.
Cancellations made less than 6 days prior to the tour/activity date will receive no refund.
No-shows will be charged the full price of the tour/activity.

Cancellations by Company:
We reserve the right to cancel a tour/activity due to unforeseen circumstances (weather, insufficient bookings, etc.). If we cancel, you will be offered a full refund or the option to reschedule.

3. Changes and Modifications
Itinerary Changes by Company: We reserve the right to make changes to the tour/activity itinerary due to unforeseen circumstances. We will endeavour to provide alternative arrangements of similar value. Changes Requested by Customer: We will try to accommodate reasonable changes requested by you, subject to availability and any additional costs.

4. Insurance
Travel Insurance: We strongly recommend that you obtain comprehensive travel insurance that includes cancellation coverage, medical expenses, personal belongings, and emergency evacuation.

5. Liability
You acknowledge that participating in tours/activities may involve inherent risks. You assume full responsibility for any risks, injuries, or damages that may occur. You agree to release and hold harmless Jeep Cape Xplorer, its employees, and agents from any liability, claims, or damages arising from your participation in the tour/activity.

Company's Liability: Our liability is limited to the total price paid for the tour/activity. We shall not be held liable for indirect, incidental, or consequential damages.

6. Health & Safety
You acknowledge that our tours/activities may require a certain level of physical fitness. It is your responsibility to ensure you are fit enough to participate. Please inform us of any pre-existing medical conditions that may affect your participation. You agree to follow the instructions of our guides and staff at all times for your safety and the safety of others.

7. Photography & Filming
you grant us permission to use any photographs or videos taken during the tour/activity for promotional purposes, unless you express otherwise in writing.

8. Governing Law & Jurisdiction
This agreement shall be governed by the laws of South Africa

Dispute Resolution: Any disputes arising from this agreement shall be resolved through [Insert method: mediation, arbitration, or court].

9. Acceptance of Terms
By booking a tour/activity with [Company Name], you signify your agreement to and acceptance of these Terms and Conditions.