Gift Voucher Terms and Conditions

Gift Voucher Terms and Conditions

1. This gift voucher can be deemed on network.activitar.com or on www.activitar.com but not on any other *.activitar.com domain. It can only be redeemed for the same service that it was purchased for.

2. The method of redemption is to enter the voucher code into the voucher code field on the check-out screen. The system will then apply the value of the voucher (the price of the voucher plus the value of discount received that the time of its purchase) against the purchase price of the service at the time of purchase. Should the voucher be redeemed in a later season where the selling price of the service has been raised by e.g. 10%, the 10% will be outstanding and will need to be paid for online at the time of the purchase.

3. This gift voucher purchase is a non-refundable purchase. It will not be refunded for any cause, but is a currency in the hands of the holder and could be passed on to a third party. See below regarding transferability.

4. This gift voucher by its nature is transferable. Therefore anyone who has the voucher code can redeem it. The voucher can be redeemed only once of course and therefore please ensure that your voucher code is kept secure.

5. This gift voucher is valid for three years.

6. For any customer support queries related to your voucher and its redemption please contact support@activitar.com or call our support line +27615413986. We will be happy to be of assistance. Note this voucher is offered by Activitar, so the underlying service provider will only be able to assist you once you have made use of the voucher code to book the service.

Service Terms and Conditions

WEATHER PERMITTING This is a weather/sea permitting activity.
The tour may be cancelled within short notice if the weather/sea is unsuitable for the cruise. We will endeavour to notify you the day before your booking should we need to cancel. However, weather conditions are unpredictable and can change quickly.
If the tour is cancelled, we will contact you via WhatsApp and/or email. Please ensure the contact details you provide at the time of booking are correct.

Should the tour be cancelled due to poor weather/sea conditions, you’ll be offered two options:
• Reschedule your cruise to the next available tour based on availability.
• Full refund.

TRIP DURATION 1h30 – 2hrs depending on the route, sea conditions and the marine life encountered during the cruise.

INDEMNITY & LIABILITY All guests are required to sign an indemnity & waiver form prior to embarking on the vessel.

CHILDREN POLICY Minors (U/16) must be accompanied by an adult and be under their supervision for the full duration of the tour. All children aged 10 years and under are required to wear a life jacket for the full duration of the tour. Children under 5 years on request only. We strongly advise motion sickness syrup for infants and toddlers. No prams are allowed on board the boat.

CANCELLATION POLICY Should you cancel your trip within 72 hours of departure, a full refund will be issued. There will be no refund if cancellation is made within 72 hours of the trip or if you do not arrive for your booking.