Service Terms and Conditions

BOOKING & PAYMENTS Booking Confirmation
A booking is confirmed only once payment has been received and
acknowledged by Tourgy Tourz.
Day Tours
Full payment is required at the time of booking.
Full payment confirms the reservation.
Multi-Day Tours
A 50% deposit is required to confirm the booking.
The remaining balance must be paid at least 21 days before tour commencement.
Bookings made within 30 days of travel require full payment upfront.
Flights & Ticketing
Where domestic or regional flights are included, tickets are issued only after payment is received.
Confirmed flight details are shared once tickets have been issued.
CANCELLATION & REFUND POLICY
Day Tours
Cancellations made within 24 hours of the tour start time are non- refundable.
Cancellations made 48 hours prior to the tour start time incur a 50% cancellation fee.
Multi-Day Tours
Cancellations made 30 days or less before the tour start date are non- refundable.
Cancellation terms may vary for certain suppliers and peak travel periods.
Cancellation by Tourgy Tourz
If Tourgy Tourz cancels a tour due to circumstances beyond our reasonable control, a full refund will be offered for services not rendered.
GENERAL CONDITIONS
Force Majeure
Tourgy Tourz shall not be liable for delays, changes, or cancellations caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, governmental actions, or civil unrest.
Responsibility & Liability
Tourgy Tourz acts as an agent and tour operator coordinating services provided by third-party suppliers. We shall not be held liable for injury, loss, damage, delay, or irregularity arising from acts or omissions of such suppliers. Health & Safety
Travellers must ensure they are medically fit to participate.
Any medical conditions must be disclosed at the time of booking. Clients must comply with all safety instructions.