Service Terms and Conditions

COASTAL FORAGING – TERMS & CONDITIONS
1. WEATHER, OCEAN CONDITIONS & CANCELLATIONS

Our coastal foraging experiences are dependent on weather conditions, ocean tides and sea conditions. As we operate in a natural coastal environment, conditions can change unexpectedly.

The safety of our guests and guides is our priority. We reserve the right to cancel or postpone an experience if weather, tides or other environmental conditions make it unsafe or unsuitable to proceed.

Should we need to cancel an experience due to adverse weather or unsafe ocean conditions, guests will be offered an alternative date. If rescheduling is not possible or suitable, a full refund (100%) will be provided.

Should guests need to cancel their booking, the following refund conditions will apply:

48 hours or more before the scheduled experience: A full refund (100%) will be provided.
Between 24 and 48 hours before the scheduled experience: A 50% refund of the total booking amount will be provided.
Less than 24 hours before the scheduled experience: No refund will be provided.

All cancellation requests must be communicated to us by phone.

2. PHYSICAL REQUIREMENTS & SAFETY

Guests should be reasonably mobile and comfortable walking on uneven natural terrain, sandy paths and potentially slippery coastal rocks.

Our experiences involve navigating natural coastal environments that can be challenging under certain conditions. Guests are expected to follow all safety instructions and guidance provided by their guide throughout the experience.

Please inform us in advance of any mobility limitations, injuries or other circumstances that may affect your ability to participate safely.

Guests participate with an understanding that coastal environments involve inherent natural risks, including slippery surfaces, uneven terrain and changing ocean conditions.

3. ALLERGIES & DIETARY REQUIREMENTS

Please inform us well in advance of any food allergies, intolerances or dietary requirements so that we can accommodate you wherever reasonably possible.

We are happy to cater for vegan guests, provided this is communicated to us in advance.

While we take reasonable care when preparing and serving food, we cannot guarantee an allergen-free environment or eliminate the possibility of cross-contamination.

Guests with severe allergies should contact us before booking to discuss their requirements and assess whether we can safely accommodate them.

4. SUSTAINABILITY & RESPECT FOR NATURE

Our foraging experiences are centred around respect for the natural environment and responsible harvesting practices.

Guests are expected to respect all natural environments, avoid disturbing wildlife and follow the sustainable harvesting guidance provided by their guide.

Foraging must only take place in permitted areas and in accordance with applicable environmental regulations.

We encourage responsible harvesting practices that protect natural ecosystems and ensure that these resources remain available for future generations.

5. LATE ARRIVALS & NO-SHOWS
Guests are kindly requested to arrive on time to ensure the experience can begin as scheduled.

Guests who arrive late are welcome to join the experience, provided this is practically possible and does not compromise the safety or enjoyment of the group. However, no refunds or discounts will be provided for late arrivals, and the experience will not be extended to accommodate late guests.

Guests who fail to arrive for their scheduled experience without prior notice will be considered a no-show and will not be eligible for a refund.