Service Terms and Conditions

We will call or leave a message at your hotel by LATE AFTERNOON THE DAY BEFORE YOUR TRIP with a final weather confirmation and pick up time/meeting time. Pick up time can be as early as 03:00AM and/or as late as 11:00AM. Meeting time can be as early at 06:00AM or as late as 14:00PM.
If there is no communication received by 16:00PM, please contact us.
The timing decision is made by the skipper the day before each trip and is dependent on the weather and tide on the day, as well as how many departures are scheduled.

What to Bring:
Dress in layers, Warm weather jacket, closed shoes, beanie, scarf, hat/cap, polarized sunglasses, towel, bathing suit( it is a good idea to put this on under your clothes prior to boarding), sun block and camera.
Sea Sick tablets -.We recommend “Sturgeron or Dramamine” tablets. Take one the night before your trip and another one and a half hour before we are scheduled to meet.

Cancellation Policy
If the trip is cancelled due to inclement weather, the payment will be refunded, less the bank fee. This decision is made by the skipper and is based on wind and swell conditions. We will try to reschedule you if we have availability
1-5 guests: 30 days or more before the time of start date: the payment will be refunded, less the bank fee
Less than 30 days before start date: 50% of the fee will be refunded
Less than 15 days before start date: There is no refund
No show or late arrival: There is no refund
6+ Guests & Exclusive Charters:
Full payment is due upon booking. Cancellation hereafter is 100% of the fee. Refunded only on bad weather cancellations, less the bank fee

Bookings are essential as space is limited.

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Apex Shark Expeditions bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for Apex Shark Expeditions via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Apex Shark Expeditions separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Refunds
NOTE: All payments are taken in ZAR and all refunds are in ZAR. Apex Shark Expeditions has no control of the difference in the exchange rate.