Service Terms and Conditions

As the trip is weather permitting it is very important that you contact us the day before after 14h30 and before 16h00 with a final weather confirmation and meeting/pick up time. The onus is on you to contact us.
The office hours are from 9.00 am to 4.30 pm. Please do not phone after 6 pm unless there is an emergency. Office: +27217865717 or +27790518558.

Any guests not on time will regrettably be left behind. NO REFUNDS UNFORTUNATELY WILL BE MADE FOR guests who are late.

Cancellation Policy
If the trip is cancelled due to inclement weather, the payment will be refunded, less the bank fee. This decision is made by the skipper and is based on wind and swell conditions. We will try to reschedule you if we have availability
1-5 guests: 30 days or more before the time of start date: the payment will be refunded, less the bank fee
Less than 30 days before start date: 50% of the fee will be refunded
Less than 15 days before start date: There is no refund
No show or late arrival: There is no refund
6+ Guests & Exclusive Charters:
Full payment is due upon booking. Cancellation hereafter is 100% of the fee. Refunded only on bad weather cancellations, less the bank fee

Bookings are essential as space is limited.

DIRECTIONS

Apex Shark Expeditions, Simon's Town Boardwalk Centre, Corner Wharf & St Georges (Main) Street, Simon's Town
Take the M3 Southbound highway towards Muizenberg. (It will be best to get directions from the hotel to the highway).
Follow the M3 until the freeway ends. Take the right turn at the end of the freeway, on to Ou Kaapse Weg (M64) and over the mountain, passing Silvermine Nature Reserve.
At the foot of Ou Kaapse Weg, proceed straight, passing through three traffic lights with two shopping malls on your right. At the third traffic light proceed straight up the hill onto Glencairn Expressway/Blackhill Express (M6).
At the bottom of Glencairn Expressway, turn right at the traffic lights towards Simon's Town.
Upon entering Simon’s Town you will pass the train station on the left side.
Approx. 1 kilometer from here turn left into Wharf Street.
This will take you into the large parking lot with the Simon’s Town Pier in front. This is PAY to park. Cash only is accepted.
The Apex Shark Expeditions shop is in the Simon's Town Boardwalk shopping center on your right. We are situated above Bertha's restaurant inside the centre.
Google GPS Co-ordinates: -34.193231, 18.432711

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Apex Shark Expeditions bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Apex Shark Expeditions via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Apex Shark Expeditions separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Refunds
NOTE: All payments are taken in ZAR and all refunds are in ZAR. Apex Shark Expeditions has no control of the difference in the exchange rate.